Shipping to Switzerland and Liechtenstein

You will receive your order, if not specified differently, within 2-3 working days by the Swiss Post. The shipping costs will be CHF 9.00 and are borne by the buyer. Storyfabrics offers free shipping for orders over CHF 200.00.

International Shipping

We deliver your order through our logistics partners Swiss Post or similar provider to the delivery address stated by you.

You will receive your order depending on the country and if not stated differently within approx. 6-12 working days within Europe or 10-25 working days outside Europe through delivery by the Swiss Post. The shipping costs can be accessed in below table and are borne by the buyer. 

Important: When shipping goods internationally, additional custom duties, VAT and import taxes can be charged. These need to be paid by the recipient upon the acceptance of the delivery.

Region/Parcel Weigth in kg

0-0.5kg

0.5-1kg

1-2kg

2-5kg

Europe (EU-Member States)

CHF 9.50

CHF 12.50

CHF 24.00

CHF 24.00

Europe (Non-EU Member States)

CHF 12.00

CHF 18.00

CHF 32.00

CHF 45.00

North America

CHF 12.00

CHF 18.00

CHF 32.00

CHF 45.00

Exchange

The product does not fit or the color does not match your curtains? No problem. You can exchange Storyfabrics' products within 14 days after your purchase. Please follow these steps:

  1. Send us an email to welcome@storyfabrics.com indicating the reason why you would like to change the product and the new size, style or color.
  2. The costs for the return are borne by the buyer. Please return the goods in the original packaging and in an impeccable hygienic condition to the following address:

Verein Drahtzug
Kundenretouren Storyfabrics GmbH
Drahtzugstrasse 72-78
8008 Zürich

Schweiz

  1. After receiving and checking the returned goods we will send you your new product. 

Returns

You are not happy with your newly purchased Storyfabrics' product? That’s a pity! You have the right to return the products within 14 days after your purchase. Please pursue the following steps:

  1. Send us a mail to welcome@storyfabrics.com indicating the reason for your return and if you would like to receive a gift voucher for your next happy purchase with Storyfabrics or a cash reimbursement.
  2. The costs for the return are borne by the buyer. Please return the goods to us in the original packaging and in an impeccable hygienic condition.

Verein Drahtzug
Kundenretouren Storyfabrics GmbH
Drahtzugstrasse 72-78
8008 Zürich

Schweiz

  1. After receiving and checking the goods the value of the returned product will be refunded without the original shipping costs either as a cash reimbursement or as a gift voucher for your next purchase with Storyfabrics.
  2. We are grateful about your personal feedback in order to make you happy next time.

Additional Information regarding Delivery and Returns

For additional Information about Storyfabrics' General Terms & Conditions, please refer to following link:

Storyfabrics' General Terms & Conditions

Should you have any questions, do not hesitate to contact us: welcome@storyfabrics.com

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